We were happy to leave Cozumel and won’t be back!!! Expedia needs to honestly change this property to a 1 or 2 star, based on all the reviews I’m seeing on here, things we all staying there saw there, and my own awful experience after paying thousands of dollars for a vacation. My poor sister had to move dirty/smelly rooms 3 times (still all had a nasty musty smell and we all had a miserable vacation! I’m sure the staff will apologize on this report, but we ALL 4 of us spoke & spoke to the manager, and nothing was really done to help us. Patrons who are loud at the swim up pool at 1:30 AM. No robes nor slippers or even a hair dryer after your cold shower! Rock hard, older beds. Gross water/missing tiles in pool, uneven walkways, loud air conditioner banging all night, hour long waits for food/restaurants, bland food other than Windows restaurant. No hot water, broken fridge, phone doesn’t work, so we couldn’t call room service, and we weren’t given a QR code anyway for the menu. Not luxurious nor special at all, and I feel sorry for the great workers there. The whole place smells like sewer and it is dirty and in terrible shape! They have to put scent warmers everywhere trying to hide the sewer smell. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.NOT a 4 star resort! I feel I was very misled by Expedia’s rating. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. A fun-filled getaway in the perfect island destination can be found at Sunscape Sabor Cozumel. Dive into the deep at world-renowned dive sites with the help of the fullservice, on-site dive operator. As a bonus, explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. The kids can have a blast at the Explorer's Club, a fully supervised club with Red Cross certified staff for ages 3-12, while participating in various activities and programs. Take part in land and water sports, relax by one sparkling pool, indulge in the Spa by Pevonia(R), or bask in the sun on the largest beachfront of any resort in Cozumel. 24-hour dining options allow guests to enjoy late night bites at the Seaside Grill. Families, friends, singles, and couples will enjoy Unlimited-Fun(R) privileges with a variety of amenities and activities throughout the resort including limitless access to dining at 3 reservation-free restaurants and national and international alcoholic and non-alcoholic beverages at 2 bars and lounges. Sunscape Cozumel's family-friendly experience features a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids. Each guest room has a private balcony or terrace, mini-bar, flat screen TV, individual temperature control with air conditioning and more. The 128 spacious guest rooms offer finely-appointed amenities and beautiful views. Located on the small island of Cozumel, Sunscape Sabor is the most complete beachfront resort complex on the island. Hotels near Playa Mia Grande Beach Parkįun is at the heart of Sunscape Sabor Cozumel, the perfect Unlimited-Fun(R) getaway in an ideal island destination.Hotels near Carlo's N Charlie's Beach Club.
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